Store Policies

 

In the event that any item is out of stock at the time of an order, an item of equal or greater value that looks equally as cute in the basket will be substituted.

 

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept Pay Pal.

 

Shipping Time.  At PrimoBabyGifts.com we do our best to ship your gifts as quickly as possible. Items ordered will be shipped out within 2 business days. Personalized items usually take 2-5 days, painted items usually take about a week. Special order items are noted when ordering product. You will receive a shipment confirmation when the order is shipped and tracking information within 24-48 hours of shipment.

 

Shipping Methods.  All products are shipped UPS ground, DHL or by US Postal Service or Fed Ex depending on where the product comes from.

 

Damaged Shipments. Should you receive your gift damaged while being shipped, please retain all packaging in order to process your claim. E-mail us within 5 days and we will issue a return # and arrange shipping for you to exchange the item at no additional cost to you.

 

Manufacturers Defects. If a product appears to have a manufacture�s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

 

Return Merchandise Policy. If you are not satisfied with a purchase, we will happily replace or exchange an item however there will be a new shipping charge added. Also for refunds we do not include original shipping charges. Please contact us within 48 hours of receipt for an authorized return. Only authorized returns will be accepted. Packages must be undamaged, and 100% within the original packaging and tags and original shipping container. The return shipping is at the expense of the buyer. There will also be a restocking fee of $15.00.

If you are not satisfied with a purchase, we will happily replace or exchange an item however there will be a new shipping charge added. Also for refunds we do not include original shipping charges. Please contact us within 48 hours of receipt for an authorized return. Only authorized returns will be accepted. Packages must be undamaged, and 100% within the original packaging and tags and original shipping container. The return shipping is at the expense of the buyer. There will also be a restocking fee of $15.00.

A personalized item cannot be returned unless a spelling error was made on our part. If a spelling error was made on our part, e-mail us. We will replace the item at no additional charge.

 

Once a return is authorized by our return department you should:

  1. Return the item to the address given to you by our return department.
  2. Write the Return Authorization Number clearly on the box or package.
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

 

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.